![]() ![]() recently i scheduled a lash set with her and get a call from the salon asking me to reschedule with someone else. i truly loved the vibe and flutter lash is where i found an esthetician who has always treated me well and gave me beautiful lashes every single time i saw her!! she is so sweet and amazing and i haven’t stopped seeing her since. I have been going to flutter lash for several types of services for around 6 months now. I’ve been looking at other salons and tried a few, but love my tech, but I just simply cannot support an owner of a company who treats clients horribly when they pay them for a service! Preposterous! They’ve lost my business and ANY referral services! I give them less than one star if I could… … more ![]() They are harsh with clients and at the rate their employees leave, I’m sure they feel taken advantage of too honestly, if it weren’t for the techs I’d never go there. ![]() The management is seemingly uneducated on how to run a business and client retention. The staff can be late or cancel due to illness, but clients can’t reschedule or they are charged! Ok, so you want clients to come with COVID and subject other clients and techs to illness?! It’s repulsive! Like I said, the techs are amazing. I’m sick of the awkward vibes from management and the lack of real customer service. Each time I go back either another tech is gone or the receptionist is… It’s a management issue not a tech or receptionist issue. Management treats clients like they are second rate and cycles through great techs quickly. My lash service techs have been amazing! The techs and support staff in general have been amazing the company and management… horrific customer service. ![]()
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